Frequently asked questions
Short answers about privacy, formats, limits, and paid plans.
Last updated: July 16, 2026Are my files uploaded?
No. The tools marked as on-device process selected files in your current browser session.
Which formats are supported?
The current suite supports common JPG, PNG, WebP, HEIC, and PDF workflows. Browser and device memory may limit very large files.
Is Files Converter free?
Core tools are free. Pro and business options may add larger batch limits, saved workflows, ad-free use, support, and integrations.
Why did a file fail?
A damaged, password-protected, unusually large, or browser-unsupported file may fail. Try a smaller file or a current desktop browser.